Nettleham Medical Practice rated ‘Outstanding’ by CQC
Staff at a medical practice are celebrating after it was rated as Outstanding by the Care Quality Commission.
Nettleham Medical Practice earned the rating in its latest CQC report. Inspectors gave the practice an overall ‘Outstanding’, with a top rating in two areas of care and ‘Good’ in three areas of care.
It won strong praise for its work on diagnosing dementia, supporting bereaved families and providing waiting room ‘health pods’ for patients to keep track of their blood pressure and weight between appointments.
The practice achieved the highest dementia diagnosis rate in the Lincolnshire West Clinical Commissioning Group area, with
122 patients diagnosed in 2015-2016, compared to 94 in the previous year.
Helen Lunn, practice manager, said: “We are delighted with the CQC rating and hope all the patients will be too. We have excellent, loyal and dedicated GPs and staff and it is testament to all the hard work they do.”
Dr Mark Protheroe, a partner at the practice agreed, adding: “Our success is evidence of the commitment of the whole practice team.”
The CQC inspectors visited Nettleham Medical Practice on 28 April 2016. During the inspection they noted four areas of outstanding practice.
One area was a voluntary driving scheme which has seen 13 volunteers carry out more than 11,140 journeys for around 360 patients since it began in 2009.
Dr Philip Williams, a partner at the practice, said “We are extremely grateful for the loyalty and hard work of the Patient Participation Group, including the volunteer drivers, who sacrifice their time to enable our patients to easily access the healthcare they need.”
A monthly memory clinic, which supported patients with a community mental health nurse and consultant in old age psychiatry, was another area noted as outstanding.
The clinic acted as an early alert system by ensuring that patients deemed at risk of dementia were screened.
The third area of outstanding work was the practice’s own ongoing palliative care audits. They looked at the patients who needed palliative, or end-of-life care in order to make sure the right planning had been provided and that patients had the best possible care at all times.
Its in-house leg ulcer clinic also won praise as a fourth area of outstanding work.
The full report can be viewed on the CQC website.
Left to right: Helen Lunn, practice manager; Dr Donna Scott, general practitioner; Julie Cole, reception supervisor; Liz Smith, nurse team leader; Louise Hocking, admin team leader; and Dr Philip Williams, a partner at the practice.